Steps For Remote Computer Control:
Step 1 : Click to button [Need Support]
Step 2 :
- A file named “TeamViewerQS” will be downloaded automatically
- This is a single-use download for our tech team to initiate the process of remote control.
Step 3 :
- Mac/MacBook/iOS/Safari -- Once the file has completed downloading, please double click on downloaded file
- Windows/Chrome – Once the file has downloaded, it should appear on the bottom left of your screen. Simply click on the file name and it will open up the following window in Step 4
Step 4 :
- The following window will open.
- Once this window shows up on your screen, our support team will receive a notification and initiate a request for remote control of your system
Step 5 :
- our support team requests for remote access, kindly click on “Allow” as shown below
Step 6 :
- Sit back, relax, and let our support team do the rest!